Every day, thousands of small business owners use Autobooks to get paid by card, bank transfer, and in person. With so much payment activity happening, protecting your business — and your customers — is one of the most important things we do.
That’s why sometimes, a payment may need a quick review before it’s fully processed. It doesn’t necessarily mean something is wrong — it simply means we’re taking extra steps to make sure your business and your customers stay safe.
Here’s what’s happening behind the scenes when a payment is reviewed, and how you can help us resolve it quickly.
Why Autobooks reviews some payments
We regularly monitor payments to prevent fraud, ensure compliance with industry standards, and protect both you and your customers from suspicious activity.
If a payment is flagged for review, it’s usually because something about it looks unusual compared to your normal activity — like a higher-than-average amount, a first-time customer, or an unexpected payment method.
When that happens, our team reviews the transaction to confirm everything checks out before funds are released. This extra layer of protection helps prevent:
- Fraudulent or unauthorized payments
- Chargebacks or disputes
- Account misuse or data risk
It’s all part of making sure that Autobooks remains a safe, reliable way for small businesses to get paid.
When a payment is being reviewed
If a payment is being reviewed and we need more information to complete it, we’ll reach out to you directly by email. That message will explain what details are needed and how to provide them so we can help resolve the review as quickly as possible.
The information we request is an important part of this process — it helps us verify that the payment is legitimate and protects your business, your customer, and the financial institution involved in the transaction.
By responding promptly, you’re helping ensure that funds are released without unnecessary delay while maintaining a secure payment environment for everyone.
How to respond to an information request
If you receive an email from Autobooks requesting more information, simply follow the instructions in the email you received.
Once we have the requested details, our review team will get to work as quickly as possible, and you’ll receive a follow-up email once the review has been completed.
| Important Note: When you’re just starting out with Autobooks, it’s common for us to review your early payments while we get to know your business. |
As you continue using Autobooks and build a payment history, your future transactions are less likely to require a review.
Why we take this seriously
Our job is to help you get paid — safely. That means balancing speed and security with every transaction that passes through our system.
By monitoring payments and occasionally requesting more details, we help protect:
- Your business, from potential fraud or chargebacks
- Your customers, from unauthorized use of their payment methods
- Our shared network, keeping it secure for all businesses who rely on Autobooks
We understand that receiving an email about a payment review can be unexpected, but these checks are what make Autobooks — and your business — more secure in the long run.
A secure way to get paid, directly in your business checking account
At Autobooks, safety and trust are built into every payment. Our monitoring process works quietly in the background to protect your business while helping ensure funds reach your account securely.
If you ever receive an information request or have questions about a payment, our support team is here to help every step of the way.
Have a question or need some help?
We're here for you. Check out our support center for more information about payment processing with Autobooks, or click here to submit a support ticket.